Privacy Policy
Your privacy is paramount to us. This policy explains how Natural Luxury Wellness collects, uses, and protects your personal information with the utmost care and respect.
Our Commitment to Your Privacy
At Natural Luxury Wellness, we believe that your personal information should be treated with the same care and respect we bring to our wellness services. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data.
Information We Collect
We collect various types of information to provide you with our wellness services and enhance your experience with Natural Luxury Wellness.
- Name, email address, and phone number
- Date of birth and gender
- Postal address and billing information
- Emergency contact information
- Health-related information you choose to provide
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website and exit pages
- Cookies and similar tracking technologies
Data Protection Guaranteed
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
How We Use Your Information
Your personal information helps us provide you with personalized wellness services and enhance your overall experience with Natural Luxury Wellness.
Personalized Services
We use your information to tailor our wellness treatments and recommendations to your specific needs and preferences.
Appointment Management
To schedule, modify, and manage your wellness appointments and send you relevant reminders and confirmations.
Communication
To send you important updates, newsletters, and promotional offers related to our wellness services (with your consent).
Service Improvement
To analyze usage patterns and improve our website functionality, services, and overall customer experience.
Security & Legal
To protect our services, prevent fraud, and comply with legal obligations and regulatory requirements.
Payment Processing
To process payments securely and maintain billing records in accordance with financial regulations.
Information Sharing & Disclosure
We respect your privacy and do not sell your personal information. We may share your information only in specific circumstances outlined below.
Trusted Partners
We work with trusted third-party service providers who help us operate our business:
- Cloud Hosting: Secure data storage and website hosting services
- Payment Processing: Secure payment gateway providers
- Email Services: Professional email marketing and communication platforms
- Scheduling Software: Appointment booking and management systems
Legal Requirements
We may disclose your information when required by law or to protect our rights:
- Legal Obligations: Compliance with court orders, subpoenas, or legal processes
- Rights Protection: Protection of our legal rights, property, or safety
- Public Safety: Protection of the rights, property, or safety of our users or others
- Business Transfers: In case of merger, acquisition, or sale of assets
Your Privacy Rights
You have important rights regarding your personal information. We are committed to helping you exercise these rights.
You have the right to request a copy of the personal information we hold about you, including:
- The types of personal information we collect
- The purposes for which we use your information
- The sources from which we obtained your information
- The recipients or categories of recipients we share your information with
- The retention period for your data
We will provide this information within 30 days of your request at no charge.
If you believe that any personal information we hold about you is inaccurate, incomplete, or incorrect, you have the right to request that we:
- Correct any inaccurate or incomplete information
- Update outdated information
- Delete information that is no longer necessary for our services
We will review your request and respond within 30 days.
You have the right to request the deletion of your personal information in certain circumstances:
- When the information is no longer necessary for its original purpose
- When you withdraw your consent for processing
- When the information has been unlawfully processed
- When you object to processing and there are no overriding legitimate grounds
Note: Some information may be retained for legal compliance or legitimate business purposes.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, allowing you to:
- Store your data for personal use
- Transfer your data to another service provider
- Have your data transmitted directly from us to another organization where technically feasible
This right applies to information you have provided to us based on consent or for performance of a contract.
To exercise any of these rights, please contact us using the information provided in our contact section.
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS encryption protocols both in transit and at rest.
Secure Infrastructure
Our servers are hosted in secure data centers with 24/7 monitoring, fire suppression systems, and physical access controls.
Access Controls
Access to personal data is strictly limited to authorized personnel who need it to perform their job functions.
Regular Security Audits
We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
Staff Training
All employees receive ongoing training on data protection, privacy regulations, and security best practices.
Cookie Policy
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions.
Analytics Cookies
We use these cookies to understand how visitors interact with our website by collecting anonymous statistical information. This helps us improve our website's performance and user experience.
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have asked for.
Marketing Cookies
We use these cookies to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns.
Cookie Control
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Send Us a Message
Company Information
Natural Luxury Wellness Ltd15 Brook Street
Mayfair, London W1K 4DG
United Kingdom
Phone Support
Privacy Officer
+44 20 7123 4567
Hours:
Mon-Fri: 9:00-18:00
Sat: 10:00-16:00
Sun: Closed
Email Support
[email protected]We respond to privacy inquiries within 48 hours during business days.
Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Notify You
Email you about significant changes and provide a summary of updates
Update Date
Display the effective date at the top of this policy
Archive Versions
Keep previous versions available for reference
This Privacy Policy was last updated on December 15, 2024.